Watch Care & Warranty

Watch Care:

At Precision Watch Studio, we are dedicated to providing high-quality custom watches built to last. To ensure you get the most out of your watch and maintain its peak performance, please follow these usage guidelines:

  • For instructions on how to adjust your watch bracelet size, click here.
  • Secure the Crown Properly: Make sure the crown is fully screwed in and correctly positioned. This ensures that the watch remains properly sealed.
  • Avoid Submersion and Extreme Heat: Do not submerge your watch or expose it to very high temperatures. As these are handcrafted custom pieces, sudden temperature changes or contact with water can lead to condensation inside the watch, potentially affecting the clarity of the crystal and the function of the mechanism. (Avoid Water Contact)
  • Protect from Corrosive Substances: Keep your watch away from corrosive liquids that could damage the metal or other components. If your watch does come into contact with such substances, gently clean it with a soft, dry cloth.
  • Schedule Regular Maintenance: Have your watch serviced regularly by a trusted watchmaker to ensure cleaning and adjustment. This will help extend the lifespan of your timepiece.
  • Store Properly: When not in use, keep your watch in a cool, dry place away from direct sunlight and heat sources to preserve its appearance and functionality.
  • Handle with Care: Avoid bumps and impacts that could harm the dial, crystal, or internal mechanisms. Always handle your watch carefully.

    • By following these guidelines, you can enjoy your Precision Watch Studio timepiece for years to come, maintaining its elegance and accuracy. For any questions or assistance, please feel free to contact us.

    Please note that failure to adhere to these recommendations may void the warranty and any associated coverage.

    Warranty Policy:

    At Precision Watch Studio, we take pride in the quality and craftsmanship of our timepieces. We are committed to ensuring your satisfaction and trust in our brand. This Warranty Policy outlines the coverage and procedures for claiming warranty service.

    Warranty Coverage: This warranty applies to watch movements and functionality for watches manufactured by Precision Watch Studio and purchased either directly from us or through an authorized retailer. The warranty covers:

  • Defects in materials and workmanship under normal use and maintenance.
  • Parts and labor required to address these defects.
  • Movements that have stopped working and have not been tampered with.

    • Warranty Period: The standard warranty period is one year from the date of original purchase by the first consumer. Customers may extend their warranty beyond this initial period. We offer a 1-year warranty extension option, available for purchase.

    What is Covered: This warranty covers defects in material or workmanship under normal use during the warranty period. We will repair or replace, at no cost, any products or parts found to be defective due to improper material or workmanship, provided they are used and maintained correctly.

    What is Not Covered: This warranty does not cover issues caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. This includes, but is not limited to:

  • Damage from accidents, misuse, abuse, or neglect.
  • Damage from customer-initiated modifications or tampering with the watch casing.
  • Damage from failure to follow instructions in the product manual or accompanying materials.
  • Normal wear and tear, such as scratches, fading, and discoloration.
  • Water ingress or submersion. (Avoid exposing the watch to water.)

    • How to Claim Warranty:

  • Contact Us: To initiate a warranty claim, please contact us at hello@precisionwatchstudio.com  to discuss the issue and find the best solution.
  • Proof of Purchase: You will need to provide proof of the original purchase date, such as an invoice or receipt.
  • Shipping Costs: Customers are responsible for shipping costs to send the defective product to Precision Watch Studio. If the warranty claim is valid, we will cover the cost of shipping the repaired or replacement product back to you.
  • Service Process: Once we receive the product, we will inspect it and inform you of the status of your warranty claim within a reasonable timeframe.

    • Limitation of Liability:

    Precision Watch Studio is not liable for any incidental or consequential damages resulting from the use of the product or any breach of this warranty. All implied warranties are limited to the duration of this express warranty. This warranty provides specific legal rights, and you may have additional rights that vary by jurisdiction.

    Changes to the Warranty Policy:

    Precision Watch Studio reserves the right to modify this warranty policy at any time. Any changes will be posted on our official website and will take effect immediately.

    For any questions or further information regarding our warranty policy, please contact our customer service team.