Return & Refund Policy
Return Policy:
Satisfaction Guarantee: We are big watch enthusiasts here at Precision! We love every watch we hand build and know you will love them too! However, if for any reason you are not totally satisfied with your new timepiece, we offer a 7 day satisfaction guarantee. That means you can place your order worry free and know that it can be returned within 7 days of delivery.
If you would like to start this process, please email us at returns@precisionwatchstudio.com with your Order # and the item(s) you wish to return. Our expert team will confirm that it is within the 7 day window and you will be instructed to ship the item(s) back to our watch studio location. The item(s) must be in unused condition, free of damages, and include all original packaging.
We will send you a return shipping label and the return shipping cost will be deducted from your refund. Once we have received your item(s), our experts will start their inspection to deem if all items are in unused and undamaged condition. If all conditions are met, we'll reach out to arrange your refund minus our initial shipping costs and the return shipping costs.
There is no restocking fee but customers will be deducted the initial shipping cost and the return shipping cost from their refund amount.
Damaged or Defective Items: At Precision Watch Studio, we have 100% confidence in the craftmanship and quality control of our watchmakers. However, if your timepiece arrives damaged or with any manufacturing defects, please email us at returns@precisionwatchstudio.com within 7 days of receiving your order. Please provide your Order # along with a detailed description, pictures, and videos of the damage or defect. Our expert team will be in contact with you and instruct how to send the item back to us. Once we have received and inspected your item, we would arrange for a replacement to get sent out immediately or issue a full refund.
Custom Watch Orders: For custom watch orders, specific parts are ordered just for your timepiece, therefore returns are only accepted in the case of a defect or issue with the product that falls under our warranty.
By making a purchase at Precision Watch Studio, you agree to abide by this Return & Refund Policy. If you have any further questions, please don't hesitate to contact us at hello@precisionwatchstudio.com
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@precisionwatchstudio.com