Shipping Policy
Order Processing: If your watch is labeled "In Stock" on the product page, we typically ship it out in 2-4 business days. Once your order is placed, your hand built timepiece will be assembled by expert watchmakers in our Canadian watch studio. After they work their magic, it goes through our detailed inspection process, gets packaged, then shipping out to you as soon as possible. Once shipped, you will receive an email to let you know your order is on the way!
If your watch is labeled "Back Ordered" on the product page, it will be put into a queue for our watch studio experts to hand build. Please allow 2 to 3 weeks for this process.
Accurate Shipping Details: During checkout, please ensure you have entered the correct shipping details. We are unable to change the shipping address once your order has been shipped.
Free Shipping: We are proud to offer free shipping worldwide on all watches in our collection. Due to shipping restrictions, we may not be able to ship to certain countries. To see if your country is eligible, simply follow our check out process and if it allows you to pay, it means your country is eligible and free shipping will be applied automatically.
Tracking: Once your order has been shipped, you will receive an email with the courier company and tracking number. Please allow 1-3 business days for the tracking number to update.
Transit Time: Transit times will vary depending on your country. Domestic orders within Canada typically take 5 to 10 business days. International orders typically take 8 to 12 business days. Please note that these are estimated times and we do not guarantee any delivery dates. Once your order is with the courier, we can not reverse the shipment or reroute to a different address. We are not responsible for any delays caused by the courier or customs.
Customs & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We will work with our courier service to try and remove or reduce these fees. However, if they do incur, Precision Watch Studio is not responsible for these charges if they are applied and are your responsibility as the customer.
Lost or Damaged Shipments:
If your shipment is lost or damaged, please contact us at hello@precisionwatchstudio.com with your Order # and Tracking #. We will work with the courier company to resolve the issue as soon as possible.